Mostly asked questions about iTalkBB services:
Equipment and installation
Sign Up and Activation
Billing and Usage
Keeping your current phone number
China Local Number 950
Basic features and how to use
Advanced features and how to use
Customer Service
Referral Program
Voice mail FAQ
Equipment and installation:
What equipments are required to use iTalkBB's service?
What is high-speed internet?
What is IP Box and where can I get one?
Is there any other equipment can be used to replace iTalkBB's IP Box?
What is a router and where can I get one?
Do I have to have a router in order to use iTalkBB's service?
What kinds of telephones are compatible with iTalkBB's service?
I have dial-up internet service; can I subscribe iTalkBB's service?
How do I install iTalkBB's IP Box?
Can I use multiple phones with iTalkBB's service?
What should I do if my IP Box does not work?
Sign Up and Activation:
How do I Sign Up for iTalkBB's service?
Does iTalkBB charge shipping and handling fee?
When do I receive my Installation Kit?
Is it easy to install the IP Box?
After installation, can I start to use my phone immediately?
How do I find my local telephone number?
What is BB number and how do I use BB number?
What is the service coverage area iTalkBB can reach?
What if I can not find the area code of where I live on iTalkBB's website?
What is my username and password to sign-in my account?
If I cancel my service with iTalkBB, what is the cancellation policy?
Billing and Usage:
How do iTalkBB handle monthly bill?
How do I check call details and balance?
Will I receive bills in mail?
Is the payment method secured?
Why do I have multiple charges on one monthly bill?
iTalkBB have any other hidden charges?
How do I change my credit card information?
What will happen if iTalkBB is not able to charge through my credit card?
Keeping your current phone number:
Is it possible to change the local phone number which iTalkBB assigned to me?
Can I keep my current phone number if I subscribe iTalkBB's service?
China Local Number 950:
How to use the China Local Number 950?
Can I have a China Local Number 950 if I am not an iTalkBB user?
Will my China Local Number 950 be changed?
Where can I find my China Local Number 950?
How to check my bill of China Local Number 950?
How to calculate my billing cycle?
Can China Local Number 950 be used everywhere in mainland China?
Basic features and how to use:
How do I make calls?
Do I have to dial 1 and area code for all local calls?
How do I answer calls?
How is iTalkBB's voice quality compared to traditional phone service?
Is it safe to use iTalkBB's IP phone?
When making international calls using iTalkBB's service, do I have to enter pin numbers like using calling cards?
Can I use the computer and talk on the phone the same time?
Do calls go through my computer?
Can I change my service plan at any time?
Can I use iTalkBB's service when I am traveling?
Do I have to keep my current phone service in order to use iTalkBB's service?
Advanced features and how to use:
Is the caller ID feature the same as my traditional service?
Does caller ID show the name of the caller?
Do all service plans come with Caller ID feature?
Can I use iTalkBB's service to make and receive calls when traveling?
What should I do with my iTalkBB's service if I move?
If I live in Toronto can I get a Montreal number?
Why do I need a number that is not the area I live in?
What is in-network calling?What are the charges for in-network incoming and outgoing calls?
If someone has iTalkBB's service in China, when we call each other is it considered free in-network calling?
Our current basic features.
Upcoming features.
HongKong phone number FAQ.
Taiwan phone number FAQ.
Korea phone number FAQ.
Customer Service:
Do you have customer service support?
What should I do when I run in to problems with my service?
Referral Program:
How do I refer someone?
What do I benefit from referring someone to use iTalkBB's service?
How come I do not see my commission credit after my referee has signed up?
Voice mail FAQ:
How do I activate my Voicemail feature?
How do I setup my voicemail access?
Can I setup Voicemail and Call Forwarding features the same time?
How do I record personal greeting?
How do I access my Voicemail?
How long will my messages be saved for? How do I delete them?
Is Voicemail a free feature?
How do I deactivate my voicemail service?
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