| Basic features and Usage: |
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| How do I make calls? |
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Making calls is the same as before. When making calls to U.S. and Canada numbers, please first dial 1 + area code + phone number. For international calls, dial 011 + country code + city code + phone number. Dialing "#" after each number will speed the connection process, but it is not necessary.
When calling other iTalkBB users, just dial their BB number. All in-network calls are free. |
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| Do I have to dial 1 and area code for all local calls? |
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| Yes. When making calls to any U.S. and Canada numbers please first dial 1 + area code + phone number. |
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| How do I answer calls? |
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| Same way as you would answer your traditional calls; just pick up the hand set. |
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| How is iTalkBB's voice quality compared to traditional phone services? |
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| Our voice quality is the same as traditional phone service, as long as your internet connection is stable. |
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| Is it safe to use iTalkBB's IP phone? |
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| Yes, even safer than traditional phone service. Conversations through an IP phone can not be easily tapped. |
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| When making international calls using iTalkBB's service, do I have to enter a pin number like when using calling cards? |
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| No. For international calls, just dial 011 + country code + city code + phone number. With iTalkBB's calling plans you can always enjoy super low international rates. |
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| Can I use the computer and talk on the phone at the same time? |
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| Yes. Our phone service will not affect your computer use at all. |
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| Do calls go through my computer? |
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| No. Our phone service does not go through your computer. |
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| Can I change my service plan at any time? |
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Yes, you may change your service plan at any time.
To change your plan, just log into your account management page from our website. Changes will begin the next billing cycle. Please note that down grade from any plan that is more than $10 in monthly fee to a plan that is lower than $10 in monthly fee, a one time charge of $29.99 will apply. |
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| Can I use iTalkBB's service when I am traveling? |
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| Yes. You may use iTalkBB's service wherever high speed Internet is available. You can receive and make phone calls as you would at home. |
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| Do I have to keep my current phone service in order to use iTalkBB's service? |
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| No. iTalkBB's phone service will replace your current phone service. You may cancel your current service when your iTalkBB account is active. You may choose to use the new number that iTalkBB has assigned to you or keep your existing number. If you are a DSL user, you may not be able to cancel your current phone service because the phone company may not allow you to keep their DSL service without their phone service. However, you can downgrade your plan to the lowest (normally $12-$18 a month) and sign up for our unlimited plan. That way you can keep your current number, DSL, have 2 lines and save on domestic and international calls. Plus, you will still get the China Phone Number as a free feature. |
