| Frequently asked questions regarding iTalkBB service: |
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| Can I keep my current phone number if I switch to iTalkBB? |
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| Yes. We suggest our customers to use the number iTalkBB assigned, but if you wish to keep your current phone number you need to apply for the transfer. This process will take about 30 days. Also, during this process you need to keep your phone service with your current carrier until the number is transferred to iTalkBB. For more information please check URL for number transfer. |
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| I do not have high speed internet, can I still use iTalkBB's service? |
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| If you do not have high speed internet,
you can still use iTalkFreedom service. Click here for details. iTalkFreedom provides you fast
and easy international long distance service, and
you can even receive calls from your friends and
family in China. If you wish to sign up for our
residential service plan, you must subscribe Cable
or DSL broadband service first. |
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| May I cancel my previous phone service at any time, after switching to iTalkBB? |
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| If your internet service is provided by a Cable Company, you may cancel your current phone service at any time. If your internet service is provided by a DSL Company, you need to contact your DSL service provider; often you may not cancel your telephone service and keep your DSL alone. If that is the case, iTalkBB still has service plans that will fit your needs, please call our toll free customer service center at 1-877-482-5503 to find more information. |
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| Is the monthly bill going to be mailed to us? |
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| No. Your monthly balance will be charged to your credit card. This payment method is simple, easy, fast and safe. |
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| When can I cancel my iTalkBB Home Phone Service? |
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During your risk-free 30 day trial period, if you are not satisfied with our service, you may cancel it any time. Please call our customer service at 1-877-482-5503 to cancel service. We will refund you the monthly service fees, and Activation charges if applicable.
After 30 day trial period, you may also cancel your service. If your service is cancelled within contract period, a $69.99 Early Termination fee plus the sum of all waived or discounted fees or charges will apply.
All Cancelling customers will be charged a Deactivation Fee in the amount of $99.00. This Deactivation Fee will be waived if customer sends the iTalkBB Phone Adapter to iTalkBB within 7 days after calling to terminate service.
Click here for more information. |
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| Can I still use the phone regularly while my PSTN is being switched from my previous service carrier to iTalkBB? |
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| You may keep using the number which is assigned by iTalkBB. The number you wish to transfer will not be affected until the last few days of the transfer process. |
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| How do I restart my IP Box? |
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First, disconnect power of your Cable/DSL Modem, Router and IP Box. Then connect the power cable onto Modem first, and wait about 30-60 seconds to connect the power cable onto Router, wait another 30-60 seconds to connect the power cable onto IP Box.
Note: The purpose for the 30-60 seconds wait time is for the equipment to return to its normal working mode, to ensure a good connection between all equipments. |
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| Where can I find my local telephone number? |
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| After you have activated your account, your telephone number will be shown. An automatic email contains your new number will also be sent to you. You may find this information in your account management page as well. |
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| If I still have to activate my account, how do I do that? |
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Your IP BOX will be activated automatically after 7 days of the sign-up date or when you make the first phone calls.
For questions or concerns, contact us at support@italkbb.com or get help from our customer service at 1-877-482-5503. |
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| How do I use fax? |
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Our new IP Box
supports fax. After you hear dial tone, press
the "#" key, then dial the number. |
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For U.S. and Canada
calls: # + 1 + area code and telephone number
(For example: # +
1+ 202 888 8888) |
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iTalkBB service does not support international Fax. |
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| How do I set up call forwarding? |
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Forward all calls: |
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after hearing dial tone, press * 72+ 1+ the number you wish to forward to
press * 73 to cancel |
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Forward calls when busy: |
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after hearing dial tone, press * 90+1+ the number you wish to forward to
press * 91 to cancel |
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Forward calls when no answer: |
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after hearing dial tone, press * 92+1+ the number you wish to forward to
press * 93 to cancel |
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| What is my IP address? |
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| Your IP address is 10.10.21.194. |
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| Is my home Internet service fast enough to use iTalkBB service? |
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iTalkBB broadband phone service can be used on most broadband Internet services. These includes but not limit to most common home DSL, Cable, and Fiber internet services. The requirement for minimum upload and download speed is 256 kbps (most common DSL services are at least 512 kbps upload and 2 mbps download). If your network speed is at least at this required level, you can expect a clear and fluid call quality from iTalkBB phones*. If you are not sure about your network speed, you can check it here at our speedtest website （speedtest.italkbb.com）. This speedtest tool will also provide some additional data regarding the quality of your network**. If you have any questions regarding the read out, please call our customer support hotline at 1-877-482-5522. Our specialists will be happy to explain these data in details. |
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| What should I do if I need customer service when I’m in China? |
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iTalkBB offers the 24/7 Customer Service Hotline in Mainland China to better serve our customers overseas. Please contact us at 950-4030-0000 or 400-676-5969 if you need any help. Our customer service representative will be at your service 24/7.
* Under normal web usage conditions
** You may need to install Java to your operating system in order to run these programs |
