Advanced features and how to use:
Is the Caller ID feature the same as my traditional service?
Does Caller ID show the name of the caller?
Do all service plans come with the Caller ID feature?
Can I use iTalkBB's service to make and receive calls when traveling?
What should I do with my iTalkBB service if I move?
If I live in Toronto can I get a Montreal number?
Why do I need a number that is not in the area I live in?
What is in-network calling? What are the charges for in-network incoming and outgoing calls?
If someone has iTalkBB's service in China, when we call each other is it considered free in-network calling?
Our current basic features:
Upcoming features:
HongKong Local number FAQ.
Is the Caller ID feature the same as my traditional service?
Yes. When a call comes in, you will see the phone number of the caller.
Does Caller ID show the name of the caller?
Not at this time, but we will have this feature added in the near future.
Do all service plans come with the Caller ID feature?
Yes. Caller ID is a free feature that comes with all of our service plans.
Can I use iTalkBB's service to make and receive calls when traveling?
Yes. You may use iTalkBB's service wherever high speed Internet is available. When traveling, just bring your IP Box along to hook up with the modem and router. You can receive and make phone calls as you would at home.
What should I do with my iTalkBB service if I move?
You may keep your number when you move, or we will choose a different number with a different area code for you at no service charge.
If I live in Toronto can I get a Montreal number?
Yes. You may choose any number that is available, even if you do not live in that area.
Why do I need a number that is not in the area I live in?
That is an advantage of our service, which is especially attractive to our business customers. For example, if you live in Toronto and have a New York phone number, anyone in New York can call you without paying a long distance charge.It is as if you are located in New York.
What is in-network calling? What are the charges for in-network incoming and outgoing calls?
Calls among iTalkBB customers are considered in-network calls. These calls are always free wherever you are.
If someone has iTalkBB's service in China, when we call each other is it considered free in-network calling?
Yes, and it is always free.
Our current basic features:
1. Caller ID
Available to all customers with any service plans.
2. Call Waiting
Call Waiting allows you to accept an incoming call while you're already on a phone call. This feature places your first call on hold by pressing the flash button and you answer the second incoming call.
3. Three-way Calling
With Three-way Calling, you can connect with two other parties at the same time. The three of you can talk at once. To use: dial and connect with the second party, then press the switch or flash button, wait for 3 short tones then dial the third party's number, when connected press the switch or flash button again to get all three parties on line at once.
4. Call Forwarding Always
After hearing the dial tone, press * 72 + 1 + the number you wish to forward to, 3 short tones confirms the set up.
press * 73 to cancel.
5. Call Forwarding Busy
After hearing the dial tone, press * 90 + 1 + the number you wish to forward to, 3 short tones confirms the set up. Note: takes about 20 seconds for calls to be forwarded.
press * 91 to cancel.
6. Call Forwarding No Answer
After hearing the dial tone, press * 92 + 1 + the number you wish to forward to, 3 short tones confirms the set up. Note: takes about 20 seconds for calls to be forwarded.
press * 93 to cancel.
7. Call Hold
During a call you may place the call on hold by pressing the flash or hold button, press the flash or hold button again to return.
8. Call Transfer
Transfer a call to a third party. After the call is connected, press the switch or flash button, then dial the third party's number, after connected press the switch or flash button again, after all parties are connected then hang up.
9. Voice mail
Click here for Voice mail FAQ.
Upcoming features:
1. Anonymous Call Rejection
2. Caller ID Block
3. Distinctive Ring
4. Do Not Disturb
5. Last Number Redial
6. Speed Dial 8 and Speed Dial 100
7. Call Notify
8. Voice Mail
9. Call Return
10. Voice Mail Distribution Lists
HongKong phone number FAQ:
1.How do I get a Hong Kong Local Number ? What can it do?
Regardless of any plan you’ve subscribed previously, you can receive unlimited incoming calls from Hong Kong for free with the new Hong Kong Local Number service, you just need to pay additional $4.99 surcharge every month ( no $14.99 activation fee temporally) . Your friends in Hong Kong can dial your Hong Kong number through their home phone or cell phone to reach you anytime in the Canada without paying long distance or international call-charge.
Friends or clients from anywhere around the world can reach you through the Hong Kong Local Number . You can even create an image of having a Hong Kong branch by utilizing the Hong Kong Local Number .
2.How to dial the Hong Kong Local Number ?
You will get a 852 Hong Kong Local Number after you signed up successfully, your friend can dial this number to reach you as if they are dialing to a local number.
3.How do I enable or disable the Hong Kong Local Number feature?
It’s quite simple. Just log in your personal account at www.italkbb.com by your 899# account ID and password, click [activate] Hong Kong Local Number feature to enable this feature or [deactivate] to do the opposite.
You can also get help from our Customer Service Representatives by calling 1-877-482-5503.

The feature will be activated 24hrs after the Hong Kong number bundled to your account. If you deactivate the feature, another 24hrs are needed.
Be cautious, since Hong Kong Local Number feature is a pre-paid service, even if you deactivate this feature before the end of your billing cycle, $4.99 will still be charged as fee of the current month.
4.Is there a trial for the Hong Kong Local Number feature?
Sorry, we don’t provide free trial for this feature.
5.How does iTalkBB charge the Hong Kong Local Number feature?
You just need to pay a $4.99 monthly charge to have this feature. $14.99 activation fee will be charged only in the first month (There is no activation fee during the promotion period now!). The activation fee and monthly charge will not be refunded when you disable this feature.
iTalkBB will only charge you once for the activation fee and monthly charge when you deactivate and activate back and forth within the same billing cycle.
The billing cycle of the Hong Kong Local Number is identical with your current plan. If you activate this feature within 3 days before the end day of your billing cycle, we will not charge you for the current month. For instance, suppose your end day of your billing cycle is on March 8, if you activate this feature on 6, 7 or 8, you do not need to pay the bill of this feature from 2/8 to 3/8 , the monthly charge $4.99 is only needed for the next billing cycle which is from 3/8 to 4/8.
Want to find out how iTalkBB can save you up to 70% on your phone bill? Click here

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