| Billing and Usage: |
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| How
do iTalkBB handle monthly bill? |
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You monthly statement is available online under your account management page.
If you have an unlimited calling plan, iTalkBB will make one charge at the beginning of the month which includes current monthly fee and international long distance charge from the previous month. Within one billing cycle, if your long distance charge exceeds $20.00, your credit card will be automatically charged for $20.00 before the next billing cycle. (This does not apply to Global Plan users.For all Global Unlimited Plan subscribers, your monthly fee will be automatically charged on the credit card provided. you will be charged for the monthly fee only.)
If you do not have an unlimited calling plan, your
credit card will be charged for $24.00 when the
account is established. The $24.00 applies to all
monthly fees, local, domestic long distance and
international long distance charge. When the balance
falls below $6.00, your credit card will be automatically
charged again to bring the balance back to $24.00. |
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| How
do I check call details and balance? |
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| Online statement with calling details is available for all users at anytime. iTalkBB does not send out traditional statement through mail; online statement is printable. When your account is established, you will be asked to provide your information including the credit card information for payment. All information is secure and confidential; it is only being viewed by you and our billing department. This payment method is simple, easy and fast compared with traditional method through the mail. |
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| Will
I receive bills in mail? |
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| Online statement with calling details is available for all users at anytime, and your online statement is printable. iTalkBB does not send out traditional statement through mail. |
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| Is
the payment method secured? |
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| Our payment method is simple, fast
and secure. All information is confidential, and
only being viewed by you and our billing department. |
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| Why
do I have multiple charges on one monthly bill? |
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| Here
are some possibilities: |
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For new customers, your credit card has been charged with activation fee and shipping and handling fee during sign up. When you use your iTalkBB service for the first time, the monthly fee for the first month is automatically charged. Therefore, you will see 2 charges on your credit card statement during the first month.
If you have an
unlimited calling plan, iTalkBB will make
one charge at the beginning of the month which
includes current monthly fee and international
long distance charge from the previous month.
Within the same billing cycle, if your long
distance charge exceeds $20.00, your credit
card will be automatically charged for $20.00
before the next billing cycle. |
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If you do not
have an unlimited calling plan, your credit
card will be charged for $20.00 when the account
is established. The $20.00 applies to all
monthly fees, local, domestic long distance
and international long distance charge. When
the balance falls below $5.00, your credit
card will be automatically charged again to
bring the balance back to $20.00. |
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| iTalkBB have any other hidden charges? |
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| iTalkBB does not charge customers with any hidden fees. Same as other telecommunications operators, iTalkBB will apply fees and charges (Applicable Regulatory Fees and Charges) such as E911, system access fees, porting fee and etc. These charges are group under a very low flat fee while other operators may charge item by item.
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| Why some of iTalkBB charges on my credit card statement are in US dollars? |
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Usually, iTalkBB charge towards your credit card is in Canadian dollars. If the transaction can not be processed, we then will process it in US dollars. The charge amount in Canadian dollars is converted to US dollars based on our discounted exchange rate of 1.00 USD = 1.24 CAD.
For example: your monthly charge is 24.99 CAD plus 3.88 CAD (Applicable Regulatory Fees, Surcharges and Taxes), totaling at 28.87 CAD.
28.87 CAD is converted to 23.28 USD(28.87/1.24=23.28). |
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| How do I change my credit card information? |
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| If you wish to change your credit
card information, you make log on to our website
at www.italkbb.com and up date your information in your account management
page. |
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| What will happen if iTalkBB is not able to charge through my credit card? |
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If iTalkBB is not able to put a charge through your credit card, your service will be disconnected at any time. To avoid your telephone service from being interrupted, please update your credit card information if there is a change.
If for some reason, iTalkBB is unable to apply charges to your credit card, to avoid interruption of your service, or possible collections, we would like you to fill out the [Charge Authorization Form - click to download] sign and fax it to 1-800-872-2059 or 1-512-637-1451. After receiving your completed form, iTalkBB will apply the agreed amount to your credit card. |
