| Equipment and installation: |
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| What equipments are required to use iTalkBB's service? |
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| You must have high-speed Internet access, and a router. We'll provide you with an iTalkBB phone adaptor, which is used to connect your telephone and router. |
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| What is high-speed internet? |
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| High speed internet provides a fast and always-on access to the Internet that will bring you faster service and faster results with unique broadband content. DSL, Cable, Satellite, and T-1 lines are common types of high speed internet. iTalkBB uses the Internet and data networks to send and receive calls. Because it uses your existing high-speed Internet connection, it offers great savings on long distance and international calls. |
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| What is IP Box and where can I get one? |
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| After you sign up for iTalkBB's service, you will receive our installation kit, which includes the IP Box. IP Box transfers our regular voice from the telephone to digital signal, and then it is transmitted through the internet. |
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| Is there any other equipment can be used to replace iTalkBB's IP Box? |
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| No. Only iTalkBB's IP Box can support our phone service and ensure good quality. |
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| What is a router and where can I get one? |
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Router is a computer networking device that allows you to connect more than one piece of equipments to your DSL or Cable modem to share one Internet connection.
You can find routers in you local computer supply store, Wal-Mart, and online stores. Depending on different brands, the price after discount is usually from $6 to $50. Any basic router is compatible with iTalkBB's IP Box. |
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| Do I have to have a router in order to use iTalkBB's service? |
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| Yes. Some newest models of DSL and Cable modems have built in routers. You will find multiple cat-5 jacks to hook up our IP Box, in this case there is no need to purchase a separate router. |
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| What kinds of telephones are compatible with iTalkBB's service? |
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| Any type of telephone is compatible with iTalkBB's IP Box. For your convenience we strongly suggest customers to use cordless phones with multiple hand sets through out the whole house. |
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| I have dial-up internet service; can I subscribe iTalkBB's service? |
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| No. Our service requires high speed internet access. |
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| How do I install iTalkBB's IP Box? |
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| Install the IP Box is very simple. You must first check and make sure your internet connection and router are working properly. |
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1. Use our RJ45 cable provided to hook up one end to your IP Box and the other end to your router. |
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2. Use our RJ11 cable provided to hook up one end to your IP Box and the other end to your telephone. |
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3. Connect the power of IP Box. |
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4. You will see a green indicating light flashing on the IP Box for about 30 seconds. Once it stops flashing, the phone is ready to use. |
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| Can I use multiple phones with iTalkBB's service? |
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1. It is the best to use cordless phones with multiple handsets through out the whole house. Simply hook up the base set with iTalkBB's IP Box for all other sets to work. |
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2. You may also purchase a multiple phone jack, and hook up with the phone jack on iTalkBB's IP Box. You will have multiple phones from the same IP Box. |
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3. Some users plug the IP Box directly to the wall jack. We do not suggest customers to do this on their own, simply because it requires some advanced knowledge in electric products. You will have to check and make sure the wall jack does not carry any PSTN voltage (you can find out by using a tester which can be purchased at Radio Shack). iTalkBB is not responsible for any damages to equipments or network caused by errors during wall wiring. |
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| What should I do if my IP Box does not work? |
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| iTalkBB has a life time guarantee on IP Boxes. If for any reason your IP Box fails to work, iTalkBB will replace it at no cost. Please send email request to support@italkbb.com, and you will be given instructions on how to mail back your broken box. Once we receive your equipment, a new one will be send out to you at no cost. |
