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Do I need Internet to use iTalkBB Home Phone?
Yes. iTalkBB Home Phone service is based on the Internet connection. You can use iTalkBB Home Phone in any Cable, DSL or Fiber Internet network.
How to sign up for iTalkBB Home Phone service?
It's simple and convenient. There are 4 options:
1.Click here for online signup.
2.Call our 24/7 Trilingual (Mandarin, Cantonese and English) Sales Hotline 1-800-482-552.
3.Visit our retail stores.
4.Visit a local authorized dealer.
What are the one-time charges when purchasing iTalkBB Home Phone?
iTalkBB does not charge for device deposit or device fee. When you sign up for the service, you only need to pay a Shipping and handling feeof $9.99 (If you order from an iTalkBB retail store or an authorized dealer store, you don't need to pay for shipping and handling fee), and an Activation fee of $29.99(if it applies). These charges could be waived based on different promotions.Click here to view our latest promotion.
How much time it usually takes to ship the device to me?
You will receive an email confirmation from us if you signed up successfully. It usually takes 3-5 business days for us to send the device to you.
Is it easy to install? Shall I arrange any onsite installation support?
iTalkBB Home Phone is very easy to install. It only takes 3 minutes to do it on your own.Click here for installation instructions.
You can also refer to the Installation Guide and illustrations within the installation kit we sent to you. For any more questions, please call our 24/7 customer service line 1-800-248-255 for assistance.
What is my iTalkBB phone number?
After installation, please use your iTalkBB Home Phone to call your mobile phone or other phone with caller ID feature. You will then see your number from it. Or you can click here to log in to your account with your iTalkBB 899 Number on your device (What is 899 Number?),and on the "Account Info" page you can find your phone number.
If you've applied to transfer your number, before the process is completed, this number is your temporary phone number. After your number has been successfully transferred to iTalkBB, your phone number will be the number you transferred, and the temporary number will cease to be effective.
What is the 899 Number of iTalkBB Home Phone? What can I do with this number?
The 899 Number is your internal number of iTalkBB Home Phone. You can see this number on your iTalkBB Home Phone Adaptor.Click here for visual illustration. This number provides convenience to you in the following ways:
1.It is your User Name when you log in to your iTalkBB account. After you log in, you can manage your account, add a service or change plans, check your bills, calling history, refer a friend or manage your reward credits through your online account.[Click here]。
2.iTalkBB Home Phone provides free In-Network Calling. Call any iTalkBB Home Phone customer directly at his/her 899 Number and enjoy unlimited talk for free.
3.Refer friends and family to iTalkBB, get reward points and special gifts. When your referee is signing up for our service, he/she can enter your 899 Number or tell our sales representative your 899 Number. The referral relationship will be then established.Click here for more details about our current referral rewards.
If the area code of which city I live in is not available, what should I do?
As long as there is internet access, you can use iTalkBB Home Phone service. iTalkBB Home Phone provides area codes for almost anywhere in Australia. But if you can't find your area code upon signup, here are other options for you.
You can choose an area code for a region close to you, or any area code in the country you like. The area code will not affect your calling rates. You may also transfer your existing number to your iTalkBB Home Phone.Click here for more details.
How to manage my account online? What is my user name and password?
Log in to your iTalkBB account with your user name and password. Your user name is your iTalkBB Home Phone 899 Number shown on your iTalkBB Home Phone Adaptor (What is 899 Number?). A temporary password will be sent to your registered email address when you log in to your account the first time.
You can reset your password anytime under "Settings" in your online account.Click here to log in, start to manage your account.
Can I change my iTalkBB Home Phone plan anytime I want?
You can change your iTalkBB Home Phone plan anytime. You can upgrade your plan anytime or downgrade your plan within the 30 days trial period at no cost. If you are in a contract, a $50 downgrading fee will apply when you downgrade your plan after the 30 days trial period. If you are not in any contract, you can change your plan anytime at no cost.
Can I cancel iTalkBB Home Phone at anytime I want?
In order to let you try our service with no worries, iTalkBB Home Phone offers you a 30 days money back guarantee. Within 30 days of your purchase, you can cancel the service and get a full refund hassle-free (except for the shipping and handling fee) if you use within 500 minutes. After 30 days, if you want to cancel our service within contractual period, a $100 early termination fee will apply. If you are a non-contract plan customer, or your contract has expired, you can cancel at any time with no charges.
How can I cancel iTalkBB Home Phone service?
For service cancellation, please call our 24/7 customer service line 1-800-248-255. After you submit your cancellation request, please send the iTalkBB Home Phone Adaptor back to the address that our customer service representative gave you. Your service is successfully cancelled as soon as we receive your returned device.
If I move to another place, what should I do with my iTalkBB Home Phone service?
Your iTalkBB Home Phone comes with the "Travel-with-iTalkBB" feature. Whether you are moving to a new place or travelling abroad, you can take the iTalkBB Home Phone Adaptor with you anywhere in the world. Once you connect it to the internet, you can make or receive phone calls with the same number and the same rate. If you want to change your phone number with another area code, please call our 24/7 customer service line 1-800-248-255. It is completely free, and no need to exchange the device.