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Top Questions
Does every iTalkBB customer get a 1 year free Chinese TV?
Yes. Sign up for any iTalkBB product including Home Phone, Broadband and Sim, you will get 1 year free iTalkBB Chinese TV (value $275.88). No contract is required. No need to pay for any service fee or device fee. You only need to pay a $49.99 activation fee.
Can I transfer my existing phone number to iTalkBB?
We can transfer your existing phone number to your iTalkBB Home Phone for free. The number transfer process takes approximately 2-6 weeks. During the number transfer process, please DO NOT cancel your phone service with your current service provider. We provide you with a temporary number. After your number is successfully transferred to your iTalkBB Home Phone, the temporary number will cease to be effective.Click here for more details.
What is the 899 Number of iTalkBB Home Phone? What can I do with this number?
The 899 Number is your internal number of iTalkBB Home Phone. You can see this number on your iTalkBB Home Phone Adaptor.Click here or visual illustration. This number provides convenience to you in the following ways:
1. It is your User Name when you log in to your iTalkBB account. After you log in, you can manage your account, add a service or change plans, check your bills, calling history, refer a friend or manage your reward credits through your online account.[Click here].
2. iTalkBB Home Phone provides free In-Network Calling. Call any iTalkBB Home Phone customer directly at his/her 899 Number and enjoy unlimited talk for free.
3. Refer friends and family to iTalkBB, get reward points and special gifts. When your referee is signing up for our service, he/she can enter your 899 Number or tell our sales representative your 899 Number. The referral relationship will be then established.Click herefor more details about our current referral rewards.
How to get iTalkBB international mobile calling service?
As long as you are an iTalkBB Home Phone user, you can use iTalkBB international mobile calling service for free or at very low rate. You may associate up to 2 mobile phones with this service and enjoy the same low international rates as your iTalkBB Home Phone calling plan .For more details, please call our 24/7 customer service line 1-800-248-255.
To use iTalkBB international mobile calling, you need to associate your mobile number first. If you haven't done this, please click here to log in your account, click the "Add-ons" on the top menu bar and go to the "iTalkFreedom" page to set up. You may also call our 24/7 customer service line 1-800-248-255 for assistance.
How to get the "China Local Number 950"?
The "China Local Number 950" feature is included in every iTalkBB Home Phone plan right now. After signing up for the service, your 950 Number will be sent to your email. You can alsolog in to your account to check the number under "Setting>Account Information", or call our 24/7 customer service line 1-800-248-255. Your family and friends in mainland China can call you directly at this number without paying any international long distance charges.
If you are an existing iTalkBB Home Phone customer and haven't activated the "China Local Number 950" feature, you can call our 24/7 customer service line 1-800-248-255 to activate the service and get the latest promotional information.
How can I manage my account and service? What is my user name and password?
Log in to your iTalkBB account with your user name and password. Your user name is your iTalkBB Home Phone 899 Number shown on your iTalkBB Home Phone Adaptor (What is 899 Number?). A temporary password will be sent to your registered email address when you log in to your account the first time.
You can reset your password anytime under "Settings" in your online account.Click here to log in, start to manage your account.
How to view my bills online?
Click hereto log in to your account (Don't know how to log in?Click here for instructions). Go to "Bill & Payments" on the top menu bar to check your bill details and balance.
How can I refer a friend to iTalkBB Home Phone service?
Get free phone service while referring friends to iTalkBB.Click here to enter the email address of the friend you want to refer. We will send an introductory email about our home phone service and a special offer to your referee. If your referee signs up through this email, or enter your 899 Number (What is 899 Number?) through online signup, or tell our sales representative your 899 Number, the referral relationship will be then established. You will get reward points, accordingly.
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