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Number Transfer
1.The Number Transfer process could take a minimum of 2 weeks to complete. The number transferring process could take up to 4 weeks to complete. If the process cannot be completed after 5 weeks, it will be automatically cancelled.
2.Customers hold the duty to cooperate with customer service people of iTalkBB to make sure the information provided is correct and match the data held by their current service provider. For example, user name, phone number, account number of current carrier. Your number transfer process may be rejected or delayed if the information you submitted is incorrect.
3.You must not cancel your phone service with your current carrier during the number transfer process, Otherwise your phone number may fail to be transferred and may get lost permanently.
4.You may cancel your phone service with your current carrier after your number is successfully transferred to iTalkBB, including your long distance carrier, to avoid any additional charges from them.
5.Please see the following factors that may delay your number transferring process:
You have a contract with your current carrier.
Your number is bundled with your ADSL broadband service.
Your current phone service has special features such as Special Ring Tone, ISDN or CENTREX related advanced features.
6. 6.Once your number transfer request has been submitted it can not be stopped. If you wish to cancel your iTalkBB service, iTalkBB is not able to transfer your number back to your current carrier. iTalkBB can only transfer your number to your new carrier whom needs to submit the number transfer request.
To speed up your number transfer process, and save you money, please contact your current carrier to downgrade your service plan to the lowest one, and cancel all of special and advanced features you may have such as Caller ID, Call Forwarding, 3-Way-Calling, Voicemail, Special Ring Tone…).
The number you wish to transfer will not be affected until the last few days of the process.

The entire number transfer process takes about 3 - 6 weeks.
Please Do Not Cancel Your Original Phone Services before the number is transferred over. Otherwise, we will not be able to process your request. Right before the phone number is finally transferred over to iTalkBB, you may experience a few days of interruption of incoming call to that phone number.