iTalkBB Home Phone Box

1.Connect one end of the Ethernet cable to the “Internet” port at the back of your iTalkBB Home Phone Adaptor, and the other end to the “LAN” port on your router.

2.Connect your phone cord from your phone to the port marked “phone 1” at the back of your iTalkBB Home Phone Adaptor.

3.Connect the power cord to your iTalkBB Home Phone Adaptor.

1.Disconnect your PC and your modem. Connect one end of the Ethernet cable to the “Internet” port on your iTalkBB Home Phone Adaptor, and the other end to the “LAN” port on your modem.

2.Use another Ethernet cable to connect the “LAN” port on the iTalkBB Home Phone Adaptor to the “Ethernet” port of your computer.

3.Connect your phone cord from your phone to the port marked “phone 1” at the back of your iTalkBB Home Phone Adaptor.

4.Connect the power cord to your iTalkBB Home Phone Adaptor.

iTalkBB App provides a free international calling service for iTalkBB users, allowing users to make international calls for free or at very low rates. The app supports two modes: wifi and mobile phone call. You can directly dial the phone number within the App or you can click on your contacts in the App to make a call. The functions provided by the App are able to replace most paid international call services. Click Making International Calls with the iTalkBB App for more information.

Scan the applicable QR code below to download the App, or go to the Apple Store or Google Play and search “iTalkBB”, then download and install the App.

In addition to a regular Home Phone number, iTalkBB home phone users can also get a “Chinese Mobile Number”.

Relatives and friends in United States contact you and dial your local home phone number. And all your Chinese relatives and friends contact you in dialing this Chinese Mobile Number directly, you can get through your phone in the United States without any forwarding, without paying any international long-distance charges, just like dialing a common local call.

Instructions for use:

> iTalkBB home phone users can apply for a Chinese mobile phone number for free, and the monthly service fee is $1.99.

> After you register for the service, we will send your Chinese mobile phone number to your mailbox.

> You can also log in to your online account, find your Chinese mobile phone number on the “Account Information” page, and choose to activate or cancel this service in the services menu.

If you are an iTalkBB home phone user and have not yet subscribed to the “China Mobile Number” service, you can dial the customer service hotline 1-877-482-5503 to open it and consult about the latest offers of “China Mobile”.

If your friends and family are in Taipei, they will pay the same rate as making a local call; if they are not in Taipei, they will need to pay Taiwan's toll charge.

In addition to a U.S. home phone number, iTalkBB Home Phone users can obtain a virtual Hong Kong local number. If your families and friends in these areas contact you using the virtual local phone number, they will not pay any international call tolls.

How to Get a Virtual Local Number:

> Hong Kong number: only $ 4.99 / month, Hong Kong local number with +852 country code, such as +852 - XXXX-XXXX

> iTalkBB offers free Call Forwarding feature. You can forward all incoming calls, and/or forward no answer incoming calls to a phone number to which all calls will be forwarded. With the Call Forwarding feature, you never miss a call.

1.iTalkBB Home Phone provides free Three-Way Calling feature also named as Conference Call feature. This feature allows you to add a third caller to your current phone conversation at any time. This feature is free and ready to use once your iTalkBB Home Phone is active.

> iTalkBB provides free Voicemail feature. With such, you can receive and check your voicemails anytime and never miss a call. It also provides E-voicemail service which allows you to retrieve your voicemail messages via email.

> iTalkBB Home Phone provides free In-Network Calling. Call any iTalkBB Home Phone customer directly at his/her 899 Number and enjoy unlimited talk for free.

At iTalkBB, your home safety is important to us. iTalkBB Home Phone provides E-911 service. With such, when you dial 911, your registered address with your phone number will be sent to the local emergency center assigned to your location and emergency operators will respond and send help immediately.

If you move to another place, you only need to log in to your online account, and click “E911 address” under the “Settings” menu to update your address.

iTalkBB Home Phone provides free domestic fax service.

How to use: Dail #1+fax number

1.For calls within the US & Canada: Dial 1 + Area Code + Phone Number (i.e. 1-202-888-8888)

2.For international calls: Dial 011 + Country Code + Phone Number (i.e. 011-86-10-88888888)

3.For iTalkBB to iTalkBB calling: Call other iTalkBB Home Phone customers at their 899 Number for FREE.

4.For fax to US and Canada: Dial [#] + 1 + fax number. （For example: #+1+888-888-8888）

Your iTalkBB Home Phone comes with a Taiwan Access Number. Friends in Taiwan can call you without being charged a toll. They should first dial 02-40660660 or 40502999, then enter your 899 number after being connected Learn more.

1.Fill out the

2.Upload the first page of your recent phone bill from the service provider of your existing phone number to your iTalkBB online account, email it to

or fax it to 1-800-872-2059.

2.The name and address you provided for number transfer must be exactly the same as what you provided to your service provider, which is the Service Address of your number. If you are not sure about the address, please contact your service provider for the CSR (Customer Service Record) of the number you wish to transfer. Your number transfer may be delayed or even rejected if the information you provided is incorrect.

3.During the number transfer process, please DO NOT cancel your phone service with your current service provider, or your number may be lost resulted in unsuccessful number transfer.

4.After your number has been successfully transferred to iTalkBB, your previous phone service will be automatically cancelled. You don't need to cancel the service yourself. However, we suggest you should confirm the service cancellation with your previous phone company.

Number transfer usually takes 2-6 weeks. During the process, we will send you email notifications regarding the progress. You may click here to check the number transfer status. You may also call our 24/7 customer service line 1-877-482-5503 to check the number transfer progress.

After your number has been successfully transferred to iTalkBB, your previous phone service will be automatically cancelled.

Most of the numbers can be transferred without problem. However, for a few DSL customers, their telephone service is bundled with the DSL broadband service. Therefore, the telephone service cannot be canceled alone. If you are a DSL customer, please verify with your DSL company before you submit the telephone transfer application. iTalkBB is not responsible for any loss due to number transfer.

In order to let you try our service with no worries, iTalkBB Home Phone offers you a 30 days money back guarantee.

Within 30 days of your purchase, you can cancel the service and get a full refund hassle-free (except for the shipping and handling fee). After 30 days, if you want to cancel our service within contractual period, a $99 early termination fee will apply.

You do not need to manually activate the service. Your plan will automatically activate 6 days following the sign-up date, or the day you make your first call, whichever comes first

If you want to upgrade your plan, there is no additional charge.

If you want to downgrade your plan within 30 days of the money back guarantee, there is no additional charge. If you want to downgrade your plan in a contract period after the 30-day money back guarantee, there will be a change-plan fee of $20, or cancellation fees based on your plan.

If you are a non-contract plan customer, or if your contract has expired, you can change your plan at any time with no change plan fees.

If you want to change your plan, please call our 24/7 support line at 1-877-482-5503 or visit any iTalkBB retail store. Our professional customer service staff will assist you with your service request.

iTalkBB Home Phone service offers you a 30-day money back guarantee. Within 30 days of your purchase, you will receive a full refund of your purchase price (excluding toll charges) when canceling for any reason. However, if you have made and received calls over 500 minutes within 30 days, your monthly service fee won't be refunded at this time.

After 30 days, your 30-day money back guarantee will expire and you will stay on a contract for a specific length of time. If a promotional or plan benefit (such as free service months, discounted service pricing, free installation, rebates, or any other purchase incentives) is provided to you at no charge or at a specified discount based on your utilizing iTalkBB services for a specific length of time, then unless otherwise specified in the offer you received, the specified period begins on your service activation date. If you terminate your service before that period of time expires, you will be invoiced an Early Termination Fee in the amount of $99 plus the amount equal to the promotion or benefits you enjoyed.

If you are a non-contract plan customer, or if your contract has expired, you can cancel the service at any time with no cancelation charges.

If you want to change your plan, please call our 24/7 support line at 1-877-482-5503. Our professional customer service staff will assist you with your service request.

Unlike a traditional telephone line, iTalkBB Home Phone service is connected over the internet. iTalkBB Home Phone service can be used wherever an internet service such as cable, DSL, or fiber is available.

The 899 Number is your internal number of iTalkBB Home Phone. You can see this number on your iTalkBB Home Phone Adaptor.

This number provides convenience to you in the following ways:

2.iTalkBB Home Phone provides free In-Network Calling. Call any iTalkBB Home Phone customer directly at his/her 899 Number and enjoy unlimited talk for free.

With our Refer a Friend Program, you will be rewarded for bringing a friend or family member over to iTalkBB.

To refer a friend, click here and enter your friend’s email address. iTalkBB will send them a sign-up email. If the person you refer signs up for iTalkBB's services through the email link and retains the service for over 30 days, you are eligible for a reward. Alternatively, if your friend purchases the service online, in-store, or over the phone, he/she only needs to enter or give your 899 number to the representative in order to earn rewards for you.

The number of people you refer will be calculated each calendar month. Once the number of referrals meets the amount required by the program and they retain the service for over 30 days, we will begin processing your reward gift. It will take 15 business days to deliver from the date your reward request begins to process.