Peace Tone (Personal Emergency Assistant)

FAQs

• Q. What is the Peace Tone? Who is it suitable for?

  

  A. Peace Tone is a smart emergency response system designed for seniors and people living alone. In an emergency, users can trigger the system by shouting “Gau3 Ming6 (meaning of Help)”, pressing the button, or pulling the cord trigger to call for assistance. It is suitable for seniors living alone, people with limited mobility, people with chronic health conditions, and families who want to remotely care for their parents.

• Q. How do I use the Peace Tone to call for help in an emergency?

  

  A. In the event of an accident or sudden physical discomfort, users can simply shout “Gau3 Ming6 (meaning of Help)” or press the button, or pull the cord trigger to call for assistance and activate the system. The emergency assistance process will then start automatically. It is simple to use, making it easy for seniors to operate even during an emergency.

• Q. Can Peace Tone contact my family?

  

  A. Yes. Once the system is activated, it will automatically call up to 3 preset emergency contacts, notifying family members right away so they can understand the situation and provide assistance.

• Q. What happens if my family members do not answer the call?

  

  A. If the emergency contacts cannot be reached, the system will automatically connect to the 911 emergency response centre and send the address information, helping emergency responders arrive at the location faster.

• Q. Does Peace Tone support automatic address sharing with 911?

  

  A. Yes. When the emergency assistance process is triggered, the system will automatically send the registered installation address to 911, improving location accuracy and helping speed up emergency response.

• Q. Does Peace Tone support Chinese language options/voice prompts?

  

  A. Not necessarily. In addition to the wearable Necklace Wireless Button and pull cord, users can also trigger the emergency assistance process by voice by shouting “Gau3 Ming6 (meaning of Help)”. This is especially useful when the user cannot move or when it is inconvenient to operate the device.

• Q. Where can the Peace Tone be installed?

  

  A. The Peace Tone main unit and pull cord switch are recommended for higher-risk areas at home, such as the bathroom, bedside, kitchen, stairs, or hallway, making it easier to call for help immediately when an accident occurs.

• Q. Is Peace Tone suitable for seniors living alone?

  

  A. Yes, it is highly suitable. Peace Tone is designed for seniors living alone and provides extra safety protection when no one is nearby, giving family members greater peace of mind.

• Q. Does the Peace Tone support Chinese operations?

  

  A. Yes. The device provides Chinese voice prompts and a user experience designed for Chinese-speaking users, making it easier for seniors to use.

• Q. Is customer support available?

  

  A. Yes. iTalkBB provides 24/7 Chinese customer support. Assistance is available whenever you need help.

• Q. Does the Peace Tone need to be used with another service?

  

  A. Yes. Peace Tone must be used with iTalkBB Home Phone service to ensure the emergency assistance and emergency calling functions work properly.

• Q. How much does the Peace Tone cost?

  

  A. Peace Tone is $9.99/month. Compared with similar products on the market, it offers great value and is an affordable choice for home safety protection.