- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Perform other related duties as required and assigned.

- Strong writing skills and an ability to adapt to our brand voice, capturing consumer attention through bright, uplifting and engaging posts. Writing samples will be required.
- Experience writing for the web and/or coordinating a blogging program.
- Experience writing for and managing social media profiles. Familiarity with the main social media platforms, functionality and etiquette.
- Demonstrable understanding of content SEO.
- Outstanding verbal and written communication skills.
- Experience with Google AdWords, Bing, YouTube, social network and display advertising; Google Analytics certification is preferred
- Native Mandarin Speaker with excellent English language capabilities.