Join one of the industry's most innovative telecommunications companies with a proven track record of success. Apply today if you are fluent in English and Mandarin also meet the following requirements.

iTalk Global Communications, Inc., brand name iTalkBB, is a pioneer in the VoIP revolution and a leader in the international telecommunications industry. iTalkBB provides high quality Voice over Internet Protocol service and Internet TV service plus the new Internet service at very competitive prices. iTalkBB provides a menu of calling plans tailored for residential or business usages.

The customer service representative is responsible for providing effective customer service via telephone for customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Perform other related duties as required and assigned.

- High school diploma or GED required.
- Fluent in both English and Mandarin/Cantonese.
- EXCELLENT customer service skills.
- Proficiency with computer applications.
- Outstanding written and verbal communication skills.
- Professional phone etiquette.
- Must be eligible to work in the United States.

- 通过电话与客户沟通，了解客户信息和需求，推介公司产品.
- 整理汇总客户资料表格，及时更新
- 为客户答疑解惑帮助更好的销售公司产品
- 客户投诉的受理已经跟踪，做好客户维护
- 跟踪客户要书动态
- 与销售及物流做好对接工作
- 物流发货以及到货情况跟踪确认

- 有（电话）客服工作经验最佳;
- 熟悉电脑，快速录入能力，至少应该熟练掌握一种输入法
- 有纯熟、精湛的销售技巧;
- 有严谨、细致的服务态度;
- 有自信、有责任心、有计划性;
- 需要会说流利的普通话，如同时精通粤语者最佳;