Call Center Customer Service Representative
(Chinese Mandarin Bilingual)
iTalk Global Communications, Inc Mclean, Virginia
Join one of the industry's most innovative telecommunications companies with a proven track record of success. Apply today if you are fluent in English and Mandarin also meet the following requirements.
iTalk Global Communications, Inc., brand name iTalkBB, is a pioneer in the VoIP revolution and a leader in the international telecommunications industry. iTalkBB provides high quality Voice over Internet Protocol service and Internet TV service plus the new Internet service at very competitive prices. iTalkBB provides a menu of calling plans tailored for residential or business usages.
The customer service representative is responsible for providing effective customer service via telephone for customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Job Responsibilities:
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Perform other related duties as required and assigned.
Job Requirements:
- High school diploma or GED required.
- Fluent in both English and Mandarin/Cantonese.
- EXCELLENT customer service skills.
- Proficiency with computer applications.
- Outstanding written and verbal communication skills.
- Professional phone etiquette.
- Must be eligible to work in the United States.
Equal Opportunity Employer
- 通过电话与客户沟通,了解客户信息和需求,推介公司产品.
- 整理汇总客户资料表格,及时更新
- 为客户答疑解惑帮助更好的销售公司产品
- 客户投诉的受理已经跟踪,做好客户维护
- 跟踪客户要书动态
- 与销售及物流做好对接工作
- 物流发货以及到货情况跟踪确认
- 有(电话)客服工作经验最佳;
- 熟悉电脑,快速录入能力,至少应该熟练掌握一种输入法
- 有纯熟、精湛的销售技巧;
- 有严谨、细致的服务态度;
- 有自信、有责任心、有计划性;
- 需要会说流利的普通话,如同时精通粤语者最佳;
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