24/7 Customer Service

We Provide 365 Days of Customer Support in English and Chinese (Mandarin and Cantonese)

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  Call Us

  After sales hotline: 1-877-482-5522

  After sales customer service hotline: 1-877-482-5503

  Mainland China Customer Service: 400-608-8263

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  WeChat Customer Service

  iTalkBB WeChat Customer Service is available 24/7! Scan the QR code via WeChat, or simply search 'italkbb' on WeChat to follow the iTalkBB official account.

  

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  Email Support

  support@italkbb.com

  You can also choose to reach out to us via email. iTalkBB's professional customer service team will get back to you promptly to resolve your issue.

Customer Complaints

iTalkBB makes every effort to resolve your concerns conveniently and professionally in both English and Chinese 24/7. Should you have any questions, follow these steps to ensure your issue is resolved timely:1. Contact iTalkBB Customer Care at 1-877-482-5503 or support@italkbb.com.A Representative will strive to resolve your concern, including transferring you to another team as needed.2. Request to speak with Customer Care Department within iTalkBB.If the Representative or referred team is not able to correct your issue, request to speak with the Representative's Supervisor.Most concerns are resolved by Supervisor, but if necessary, you will be transferred to Support Manager, where your complaint will undergo further review.Support Manager will contact you within three to five days concerning your escalated request. If they are unable to meet this deadline, you will be informed of when you can expect a response.Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.