iTalkBB FAQ
Chinese TV Box
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China SIM Card
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What is the iTalkBB China Mobile SIM Card?
The iTalkBB China Mobile SIM Card is a physical China SIM card that you can keep long-term. It gives you a stable and long-lasting China mobile number so you can always receive important SMS and calls from China. When you return to China for business or travel, simply insert the SIM card into your phone and it will work just like a local Chinese SIM card for calls, SMS, and mobile data.
How does the iTalkBB China Mobile SIM Card work in the United States?
Answer: In the United States, simply insert the iTalkBB China Mobile SIM card into your phone, and you can use it normally for making and receiving calls, sending and receiving SMS, and international long-distance calling.
> Making and receiving calls: Use your China mobile number to make and receive calls normally, staying in touch with family and friends in China.
> SMS: Use the iTalkBB China Mobile SIM card to send and receive SMS and verification codes from China.
How does the iTalkBB China Mobile SIM Card work in China?
Answer: For customers on the Standard Plan, simply insert the iTalkBB China Mobile SIM card into your phone once you are in China, and you can use it normally for calls, SMS, and mobile data.
> Domestic calls: Incoming domestic calls are free. Charges for outgoing domestic calls can be found in the China Mobile SIM Card Rate Table.
> SMS: Send and receive SMS normally. Receiving SMS is free.
> Mobile data: Supports 5G/4G LTE networks (actual network availability depends on the phone model and local network coverage). Pay-per-use data is USD$19.99/20GB/30 days, or you can purchase China data packages based on your usage needs.
> International long-distance: 200 minutes of international long-distance calling are included each month (placed through your home phone or the iTalkBB Prime app), covering 29 countries and regions including the United States, Canada, Hong Kong, and Taiwan.
Can I join this plan with my existing China mobile number from a mainland China carrier?
Answer: No, porting your existing China mobile number to the iTalkBB China Mobile SIM Card service is currently not supported. After you apply and complete real-name verification, you will be assigned a new iTalkBB China Mobile SIM card with a brand new China mobile number. This gives you a stable, long-term China number to use whenever you return to China.
Can I change my China mobile number?
Answer: When you apply, each China mobile SIM card is tied to a unique China mobile number. Once the application is complete, number changes are not supported.
Can I pay to choose or customize my China mobile number?
Answer: No. The China mobile number for the iTalkBB China Mobile SIM card is randomly assigned by the system. Paid number selection or customization is currently not available.
What is the difference between a contract plan and a no-contract plan?
Answer: With a contract plan, the contract period is 12 months. For contract plan promotions, please contact iTalkBB customer service. With a no-contract plan, you will need to purchase China travel packages separately.
How do I use mobile data (data roaming) after returning to China?
Answer: After inserting the iTalkBB China Mobile SIM card (with the Standard Plan) into your phone, you can use mobile data once you arrive in China. Data is billed at USD$19.99/20GB/30 days and can be topped up in increments as needed.
What fees are involved in activating the service?
Answer: New customers activating the China SIM card must also subscribe to iTalkBB home phone or iTalkBB Prime service and pay the associated fees. Existing customers of the above services only need to pay the China SIM card plan fee. A service fee of $1.99 applies at activation. If shipping is required, a $9.99 shipping fee applies, with delivery in 3-5 business days.
If I am a standalone TV or standalone High Speed Internet customer, can I get the same plan as iTalkBB customers?
Answer: No, you would be subject to the plans for non-iTalkBB customers. If you sign up for iTalkBB phone service at the same time, you can get iTalkBB services at a more favorable price.
How do I manage my service and account online? What are my username and password?
Answer: Simply log in to your online account. On the homepage, under "Billing Information," you can see your current balance. Under the "Call History" section, you can check your call logs and the charges for each call. Under "Billing Information," you can also find monthly charges for your plan and any China travel packages (if applicable). For customers who signed up in-store or by calling customer service, the representative will ask for your desired username. You will then receive a confirmation email with a link to set your password. For customers who signed up online, you can choose your username and password when filling in your personal information. You can also use your iTalkBB China Mobile SIM card number or your US mobile number as your username.