|1.||Please make sure that the network at your home is functioning properly.|
Please make sure that your iTalkBB Phone Box is correctly installed.
Normally, the Power indicator light, the Internet indicator light, and the Phone 1 indicator light are all on. During the call, the Phone 1 light will blink, and occasionally the Internet light blinks as well. Both of these kinds of blinking are normal. If your iTalkBB Phone Box is not correctly installed, please click here to check how to troubleshoot.
|1.||Please check if it has been 24 hours since your home phone account was activated, or 24 hours since your phone number was successfully transferred. Usually, the iTalkBB Home Phone works properly immediately after your account activation or successful number transfer. But under some circumstances, it requires 24 hours to receive calls.|
|2.||Please make sure the telephone cable is plugged in the "Phone 1" port instead of "Phone 2" port.|
Sometimes, if you have set up some calling features, they will cause failure to receive calls. Please pick up your phone and make sure that the dial tone is normal. If you hear special tones like short tones, please try to deactivate the following calling features.
Call Forwarding – Pick up the phone and enter *73.
Call Block – Pick up the phone and enter *79.
Voicemail - Pick up the phone and enter *993.
|1.||Please make sure that the internet at your home is working properly. Normally, if you can hear others talking but have trouble being heard, it is caused by poor network condition. Please make sure you are not downloading anything or doing other things that occupy bandwidth.|
|2.||If you hear static on the phone line, it is usually caused by bad contact through the telephone cable. so change your telephone cable.|
|3.||If your telephone has an extension set without disconnecting the local bus, it will cause static sounds and poor voice quality problems. Please disconnect the local bus and then connect the extension set.|
|4.||If you use a cordless phone, please change the frequency.|
|5.||If you have ruled out all the above possibilities, please reboot your iTalkBB Phone Box.|
|1.||Please check if your phone is hung up.|
|2.||Unplug the telephone cable from the iTalkBB Phone Box to see if the Phone 1 light is on. If the light is on, there is something wrong with the telephone cable or the extension telephone. If the Phone 1 light is still blinking, there might be something wrong with the iTalkBB Phone Box.|
|1.||Please make sure you follow these directions when making a three way call. Dial the second party's phone number. After the second party is connected, press "Flash". After you hear a dial tone, dial the third party's phone number. After the third party is connected, press "Flash" again.|
|2.||Please make sure three-way calling is availabel in your country. A failure will result if it is not avilable .Currently the three-way calling feature is only available in mainland China, the US, Canada, Britain, Singapore and Australia.|
|3.||After ruling out all the above possibilities, please try to reboot the iTalkBB Phone Box.|
|1.||Please make sure you follow these instructions when sending a fax. Dial # 1+ fax number. If it still does not work. please try the following dialing methods: 333+1+fax number,or *99+1+fax number|
|2.||If you use cable at your home, please try to put the iTalkBB Phone Box behind the router, and then try to send the fax again.|
|3.||Please lower the fax speed below 9600bps|
|4.||If your fax machine has ECM (Error Correction Mode) , please deactivate it.|