Sign in for personalized, convenient support
Billing & Account
 
How to sign up for the iTalkBB Chinese TV service?
Sign up for any iTalkBB Home Phone plan, and enjoy a special offer of $49.99/year for iTalkBB Chinese TV (original price $14.99/mo). No contract required. Click hereto enjoy this special offer now.
 
Am I eligible for the special offer $49.99 for a year of iTalkBB Chinese TV service if I am an iTalkBB Home Phone customer?
Yes. This offer is exclusive to all our iTalkBB Home Phone customers. You can enjoy iTalkBB Chinese TV at this discounted price, only $49.99 a year (original price $14.99/mo). No other charges required. And there's no contract. Click here to get your 1 year iTalkBB Chinese TV service.
 
How many iTalkBB Chinese TVs I can get at the discounted price $49.99/year?
Every iTalkBB Home Phone user can get 2 iTalkBB Chinese TVs with the special offer, at only $49.99 for a full year of service (original price $14.99/mo). No contract restrictions.Click here to get your 1 year iTalkBB Chinese TV service.
 
Is there any contract required?
No contract is required. You can cancel the service anytime and you won't be charged any cancellation fee.
 
Do I need to pay any device charges for the iTalkBB TV Box?
There is not any device charge or device deposit. Besides the set-top box, the HDMI cable, wireless antenna and other devices in the installation kit are all free for you. When you want to terminate the service, you only need to send the devices back to us to avoid any additional charges.
 
I want to cancel the service but I've lost the TV Box. What should I do?
There is no contract for iTalkBB Chinese TV service. You can cancel at any time with no additional charges. But since we didn't charge you any device fees, you need to mail the device back to us. If you lost or broke the device, we will charge you a $69.99 device fee.
 
What is the iTalkBB TV 699 Number?
The 699 Number is a number that matches your device and your account. It is shown on you TV Box. Click here for illustration.
 
When is the start date of my 1-year iTalkBB Chinese TV service after I sign up at the special discounted price $49.99/year?
Your iTalkBB Chinese TV service will be started when you use the TV box for the first time. If you don’t use the service, the service will be started on the 6th day from the day you signed up or the equipment is shipped out.
 
How to manage my account online? What are my Username and password?
If you are a iTalkBB Home Phone customer, your Username is the 10 digit number starting with 899 on your iTalkBB Home Phone Adaptor(What is 899 number?). A temporary password will be sent to your registered email address when you log in to your account the first time. You can reset your password or change the settings under "Settings" in your online account.
If you don't have iTalkBB Home Phone service, you can use your iTalkBB TV 699 number shown on your TV Box (What is 699 number?). A temporary password will be sent to your registered email address when you log in to your account the first time. You can reset your password or change the settings under "Settings" in your online account.
 
How to update my contact information?
Click here to log in your account. Click "Settings" on the top menu bar, and then go to the "Account Information" page.Click "Edit" link, and then you can update your contact information.
 
Can I cancel the iTalkBB Chinese TV anytime?
In order to let you try our service with no worries, iTalkBB Chinese TV offers you a 30 days money back guarantee. Within 30 days of your purchase, you can cancel the service and get a full refund of the $49.99 annual service fee hassle-free. After 30 days, since there is no contract for the service, you can cancel at any time with no additional charges.
 
How to cancel iTalkBB Chinese TV service?
For service cancellation, please call our 24/7 customer service line 1-855-482-5588 for assistance. After your cancellation request has been admitted, please send the iTalkBB TV Box back to the address that our customer support representative gave you. After we received your returned device, your service is successfully cancelled.