Sign in for personalized, convenient support
Categories
Product Features
 
 
What is iTalkBB China SIM?
iTalkBB China SIM offers extraordinary features and options beyond an ordinary China SIM card. With SMS and Call Forwards to your Canada mobile number, you no longer need to pay roaming fees. Your friends in China can call you on domestic calling rates without any international toll charges! Upon your arrival to China, insert the iTalkBB China SIM Card into your mobile to enjoy talk, text and data locally in China.
How to use the SIM in Canada?
When using the SIM card services in Canada, you DO NOT have to insert the China SIM card into your mobile device to start using the following amazing features:
1. Call Forward: all calls made to your China SIM number will be forwarded to the your Canada mobile number you provided to iTalkBB at sign up or iTalkBB APP.
2. SMS:All SMS sent to your China SIM number will be forwarded to your iTalkBB APP.
3. Mobile Long Distance: iTalkBB APP allow you to make international calls directly from your mobile device. Enjoy making calls to 29+ Countries and Regions (including China, US, HK and Taiwan) for free or at super low rates.
How to use the SIM in China?
Upon your arrival to China, insert the iTalkBB China SIM Card into your mobile device and the SMS and Call Forward functions will be deactivated. You can enjoy talk, text and data locally in China.
1. Local Calling:Incoming phone calls are free, outgoing call is CAD$0.05/min, you may consider top up the SIM with a China Travel Plan based on your usage.
2. SMS:Can receive or send SMS, incoming SMS are free, outgoing SMS is CAD$0.03/each, you may consider top up the SIM with a China Travel Plan based on your usage.
3. Data:Provide 3G network at $0.05/MB, you may consider top up the SIM with a China Travel Plan based on your usage.
4. Mobile Long Distance:you can use the iTalkBB APP to make international calls to 29+ Countries and Regions (including Canada, US, HK and Taiwan).
How can I pick up call forwards from China if I don't have sufficient local minutes?
You can choose to forward calls via iTalkBB APP, then your calls will be forwarded when you are connecting to Wi-Fi or using data.
How can I make international phone call in Canada?
In Canada, you can login to iTalkBB APP and choose whether using your local minute, Wi-Fi or data to make the international phone call.
Can I use my current China mobile number for this plan?
No, it is simply because the carriers in China do not support this feature, so we will distribute a new number to you so you can use it anytime when you go back to China.
Can I change my China SIM number?
When you were in sign up process, we would have a dozen of numbers for your selection. However, you are not allowed change it once your sign up is completed.
Can I pay to custom-made my own number?
No, but when you were in signup process, we would have a dozen of numbers for your selection.
What is VIP Plan?
VIP Plan is exclusive to iTalkBB Home Phone User, you can share the mobile calling minute with your own Home Plan to receive calls from China/make international phone calls. It costs only $2.99/mo and any minute exceed of your plan will be charged at $0.025 per minute.
What is the difference between Basic Plan and Unlimited Plan?
For Basic Plan user, you have 100 minutes to receive calls from China/make international phone calls, any minute that exceeds that 100 minutes will be charged at $0.025 per minute. For Unlimited Plan user, you have unlimited minute to receive calls from China/make international phone calls.
What is the different from contract and non-contract plan?
The term of any contract plans is 12 months, you will save $20 activation fee if you sign up for a contract. However, if you decided to terminate the contract within the contract term, an early termination fee of $49.99 will be charged.
In Canada, can I receive/send SMS from/to China?
In Canada, you can receive and reply SMS through iTalkBB APP.
In China, can I receive/send SMS from/to China?
In China, iTalkBB China SIM is same as other ordinary China SIM, you can receive and send that without logging in our iTalkBB APP.
I can't process the SMS verification with China SIM number in Canada, right?
Yes, you have to use China SIM number in China or Canada local number in Canada in order to process the SMS verification.
Top up plan- China Travel Plan
 
China Travel Plan is only valid for 30 days, can I purchase an extra China Travel Plan within this 30 days period so I can have more call minutes, SMS and data?
You can purchase two or more China Travel Plan, but each plan is still valid for 30 days. The second plan will not start until the end of the first plan. Over usage charge will be applied if you over use within 30 days. Outgoing call is CAD$0.05/min; outgoing SMS is CAD$0.03/each; Data is $0.05/MB.
After I activated a China Travel Plan, can I login iTalkBB APP via two separate devices?
No, once you login iTalkBB with your China SIM number, it will automatically log out your Canada number account, vice versa. You can only either login with your China SIM number or your Canada number.
Billing & Account
 
What payment methods does iTalkBB accept?
In order to ensure your payment security, we only accept credit cards, including Visa, Master and American Express.
When I use the call forwards function to receive calls from China, what are the charges for me and the caller?
Caller only needs to pay for local fee/China-wide calling fee (Depends on their own phone plan). If you are our VIP user, call forwards is $0.025 per minute. If you are our Basic Plan user, you have 100 minutes to receive calls from China/make international phone calls, any minute that exceeds that 100 minutes will be charged at $0.025 per minute. If you are our Unlimited Plan user, you have unlimited minute to receive calls from China/make international phone calls.
Besides China and Canada, which other countries are included in the long-distance calling?
There are 29+ Countries and Regions on the list.
What are the one-time charges when purchasing iTalkBB China SIM?
When you sign up for the service, you only need to pay a SIM card fee of $10 and shipping fee of $9.99 (If you order from an iTalkBB retail store or an authorized dealer store, you don't need to pay for shipping and handling fee), and an Activation fee of $20 if you sign up for non-contract plan.
Will I be charged if I lost my iTalkBB China SIM?
To replace your iTalkBB China SIM, you will be charge for a SIM card fee of $10, if you required shipping, you will need to pay $9.99 for shipping fee.
Does iTalkBB China SIM has any Compliance Fees and Charges?
We only have a one –time charge and monthly payment for iTalkBB China SIM, but you can purchase a China Travel Plan when you travel to China.
When will my contract start?
The contact will start once it activates. Your contract will be activated once:
1、Automatically activated on the Sixth day after you sign up.
2、Login your iTalkBB APP and make your first call.
Will the price change after the contract end?
No.
Can I change my plan during the contract term?
You can upgrade your plan anytime without be charged of any handling fee, contract term will restart once you have upgraded your plan.
When you need to downgrade your plan during the contract term, you will be charged $19.99 for handling fee. You can change your plan without any handling charge if you are not in a contract term.
How long is the contract term for iTalkBB China SIM?
Contract term of iTalkBB China SIM is 12 months. Cancellation within contract period will be charged Early Termination Fee in the amount of $49.99.
Can I enjoy the iTalkBB VIP plan if I am a stand-alone client for iTalkBB Chinese TV or iTalkBB High Speed Internet?
No, only iTalkBB Home Phone user can enjoy the iTalkBB VIP plan. You should sign up iTalkBB Home Phone so you can enjoy more discounts on our services.
How to view my bills online?
Click here to log in to your account (Don't know how to log in? Click here for instructions). Go to "Bill & Payments" on the top menu bar to check your bill details and balance.
How can I manage my account and service? What is my user name and password?
Log in to your iTalkBB account with your user name and password. When you sign up your service at our store or via call centre, our customer service representative will ask for a user name that you wish to use. A temporary password will be sent to your registered email address when you log in to your account the first time.
You can reset your password anytime under "Settings" in your online account. For online application, you can input your user name and password at our sign up page. Meanwhile, you can also use your iTalkBB China SIM number or your Canada mobile phone number as your user name.
Refer now