Sign in for personalized, convenient support
Categories
All Top Questions
 
 
If I'm an iTalkBB Home Phone user, can I get the Chinese TV special offer $49.99/year?
Yes. This special offer is exclusive to iTalkBB Home Phone users. No matter what home phone plan you uses, as long as you are a iTalkBB Home Phone user, you can enjoy iTalkBB Chinese TV at this discounted price, only $49.99 a year (original price $14.99/mo). No other charges required. And there's no contract. You may terminate the service anytime you want. Click here to get your 1 year iTalkBB Chinese TV service.
Can I transfer my existing phone number to iTalkBB?
We can transfer your existing phone number to your iTalkBB Home Phone for free. The number transfer process takes approximately 2-6 weeks. During the number transfer process, please DO NOT cancel your phone service with your current service provider. We provide you with a temporary number. After your number is successfully transferred to your iTalkBB Home Phone, the temporary number will cease to be effective. Click here for more details.
What is the 899 Number of iTalkBB Home Phone? What can I do with this number?
The 899 Number is your internal number of iTalkBB Home Phone. You can see this number on your iTalkBB Home Phone Adaptor. Click here for visual illustration. This number provides convenience to you in the following ways:
1. It is your User Name when you log in to your iTalkBB account. After you log in, you can manage your account, add a service or change plans, check your bills, calling history, refer a friend or manage your reward credits through your online account.[Click here]。
2. iTalkBB Home Phone provides free In-Network Calling. Call any iTalkBB Home Phone customer directly at his/her 899 Number and enjoy unlimited talk for free.
3. Refer friends and family to iTalkBB, get reward points and special gifts. When your referee is signing up for our service, he/she can enter your 899 Number or tell our sales representative your 899 Number. The referral relationship will be then established. click here. for more details about our current referral rewards.
How to get iTalkBB international mobile calling service?
As long as you are an iTalkBB Home Phone user, you can use iTalkBB international mobile calling service for free or at very low rate. For Global Unlimited Plan users, you have 500 minutes international mobile calling for free every month. You may associate up to 2 mobile phones with this service and it is completely free within 500 minutes. After 500 minutes, you can still njoy the same low international rates as your iTalkBB home calling plan from your mobile phone at no extra charge. For other plan users please click hereto check your free calling time per month and how many mobile phones can you associate with this service. (Don't know who to log in your account? Click here for instructions.) You may also call our 24*7 customer support hotline 1-877-482-5503.
To use iTalkBB international mobile calling, you need to associate your mobile number first. If you haven't done this, please Click here to log in your account, click the "Add-ons" on the top menu bar and go to the "iTalkFreedom" page to set up.
How can I get the "China Local Number 950"?
A free period of China Local Number 950 service is offered to all iTalkBB Home Phone customers with a Global Unlimited Plan or a Canada Unlimited Plan. After signing up for the service, your 950 Number will be sent to your email. You can also log into your account to check the number under "Setting>Account Information", or call our 24/7 customer service line 1-877-482-5503 to activate the service. Your friends and family in China can dial this number to reach directly.
How can I manage my account and service? What is my user name and password?
Log in to your iTalkBB account with your user name and password. Your user name is your iTalkBB Home Phone 899 Number shown on your iTalkBB Home Phone Adaptor (What's 899 number?). A temporary password will be sent to your registered email address when you log in to your account the first time. You can reset your password anytime under "Settings" in your online account. Click here to log in, start to manage your account.
How can I view my bill?
Click here to log in to your account (Don't know how? Click herefor instructions). View your bills at "Bill & Payment" on the top menu bar.
How can I refer a friend to iTalkBB Home Phone service?
Get free phone service while referring friends to iTalkBB. Click here to enter the email address of the friend you want to refer. We will send an introductory email about our home phone service and a special offer to your referee. If your referee signs up through this email, or enter your 899 Number (What is 899 number?) through online signup, or tell our sales representative your 899 Number, the referral relationship will be then established. You will get reward points, accordingly.
Refer now