Sign in for personalized, convenient support
Categories
Top Questions
 
What is the 899 Number of iTalkBB Home Phone? What can I do with this number?
The 899 Number is your internal number of iTalkBB Home Phone. You can see this number on your iTalkBB Home Phone Adaptor. Click here for visual illustration. This number provides convenience to you in the following ways:
1. It is your User Name when you log in to your iTalkBB account. After you log in, you can manage your account, add a service or change plans, check your bills, calling history, refer a friend or manage your reward credits through your online account. [Click here]。
2. iTalkBB Home Phone provides free In-Network Calling. Call any iTalkBB Home Phone customer directly at his/her 899 Number and enjoy unlimited talk for free.
3. Refer friends and family to iTalkBB, get reward points and special gifts. When your referee is signing up for our service, he/she can enter your 899 Number or tell our sales representative your 899 Number. The referral relationship will be then established. click here for more details about our current referral rewards.
 
How can I manage my account and service? What is my user name and password?
Log in to your iTalkBB account with your user name and password. Your user name is your iTalkBB Home Phone 899 Number shown on your iTalkBB Home Phone Adaptor (What is 899 number?). A temporary password will be sent to your registered email address when you log in to your account the first time.
You can reset your password anytime under "Settings" in your online account. Click here to log in, start to manage your account.
 
How to manage my monthly bills?
With iTalkBB's secure account management site, you can easily view or print your bills. Click here to log in to your account (Don't know how to log in? Click here for instructions). Go to "Bill & Payments" on the top menu bar to check your bill details.
 
What is the Applicable Regulatory/Compliance Fees and Charges?
The Applicable Regulatory/Compliance Fees and Charges is an additional charge above the basic monthly service fee. It includes porting cost, E911 charges, System Access Fee, HST paid to service and equipment providers, Do Not Call Cost, DID cost and other related regulatory fees which are collected by iTalkBB and paid over to related government departments. Unlike some other telecom companies changing the said fees and charges item by item, we charge a very low flat rate with all inclusive. For all iTalkBB Global Unlimited Plan customers, a flat rate of $3.88/month per phone line applies; for all iTalkBB Canada Unlimited Plan customers, a flat rate of $2.88/month per phone line applies.
 
How to view my bills online?
Click here to log in to your account (Don't know how to log in? Click here for instructions). Go to "Bill & Payments" on the top menu bar to check your bill details and balance.
 
How to update my credit card information?
Click here to log in to your account (Don't know how to log in? Click here for instructions). Go to "Account Information" under "Settings" on the top menu bar. To update your payment information, click the "Update" button next to your current credit card information. You can also call our 24/7 customer service line 1-877-482-5503 for assistance.
 
How can I refer a friend to iTalkBB Home Phone service?
Get free phone service while referring friends to iTalkBB. Click here to enter the email address of the friend you want to refer. We will send an introductory email about our home phone service and a special offer to your referee. If your referee signs up through this email, or enter your 899 Number (What is 899 number?) through online signup, or tell our sales representative your 899 Number, the referral relationship will be then established. You will get reward points, accordingly.