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Taiwan Access Number
 
What is Taiwan Access Number?
iTalkBB Home Phone provides Taiwan Access Number service. Your friends and family in Taiwan can reach you via the Taiwan Access Number anytime without paying any international long distance charges.
Dialing Instructions: After dialing one the following two numbers (02-40660660 or 02-40502999) and the call is connected, your friends and family in Taiwan dial your 899 Number, which will be connected to your iTalkBB Home Phone.
Note: The Taiwan Access Number service is available in 99% cities in Taiwan. To check the availability of the Taiwan Access Number service in areas where your friends and family are, please call 1-877-482-5503.
 
How much do I need to pay for Taiwan Access Number?
It is a free feature included in every plan.
 
How to get Taiwan Access Number?
It is a free feature included in every plan. click hereto log in to your account (Don't know how to log in? Click here for instructions). Go to "Settings" on the top menu bar, then to the "Account Information" page, and you will see the "Taiwan Access Number".
 
What are the differences between Taiwan Access Number and Taiwan Local Number?
Taiwan Local Number is a unique number for you. Your family and friends in Taiwan can dial directly at this number to reach you.
Taiwan Access Number is a shared access number. Your friends and family in Taiwan dial this access number followed by your 899 Number to reach you.
Both the Taiwan Local Number and the Taiwan Access Number are Taipei telephone number starting with 02.
 
Do I need to pay toll charges for answering calls from Taiwan Access Number?
With the Global Unlimited Plan, answering calls from Taiwan Access Number is completely free. For customers with the Canada Unlimited Plan, your usage of answering calls from Taiwan Access Number will be counted into the 60mins free international calling. If your usage exceeds the free period of service, a toll charge of 2.5₵/min will apply.
 
Why can't I use Taiwan Access Number?
Currently Taiwan Access Number has 99% coverage of the cities in Taiwan. For those who can't use Taiwan Access Number feature, we provide an alternative dial-back service. Please call 1-877-482-5503 for more details.
 
Hong Kong Local Number
 
What is Hong Kong Local Number? How to get this feature?
Besides a local phone number, you can subscribe a virtual local number of Hong Kong. Your family and friends in Canada can call you at your local phone number whereas those in Hong Kong can reach you at your Hong Kong Local Number which is directly connected to your iTalkBB Home Phone. With such, they call you without paying any international long distance charges, as calling a local number in their city.
This fantastic feature is only for $4.99/month. click hereto log in your account. (Don't know who to log in your account? Click here for instructions.). Click "Add-ons" on the top menu bar, then to the "Special Features" page, and you can select to activate this feature. Or call our 24/7 customer service line 1-877-482-5503 for assistance.
 
How to use the Hong Kong Local Number?
After activating the Hong Kong Local Number service, you will get a Hong Kong local number starting with 852. As calling a local number in Hong Kong, your family and friends in Hong Kong can reach you at your Hong Kong Local Number which is directly connected to your iTalkBB Home Phone.
 
How to disable the Hong Kong Local Number service?
You can cancel this service anytime. click hereto log in to your account (Don't know how to log in? Click here for instructions.). Click "Add-ons" on the top menu bar, then to the "Special Features" page, and you can select to deactivate this feature.
 
How does iTalkBB charge the Hong Kong Local Number feature?
You just need to pay a $4.99 monthly charge to have this feature. The billing cycle of the Hong Kong Local Number is identical with your current plan. If you activate this feature within 3 days before the end day of your billing cycle, we will not charge you for the current month. For instance, suppose your end day of your billing cycle is on March 8, if you activate this feature on 6, 7 or 8, you do not need to pay the bill of this feature from 2/8 to 3/8, the monthly charge $4.99 is only needed for the next billing cycle which is from 3/8 to 4/8.
 
Do I need to pay toll charges for answering calls from Hong Kong Local Number?
If you receive calls calling from Hong Kong local number, you will not be charge. For further information, please call 1-877-482-5503.
 
Taiwan Local Number
 
What is Taiwan Local Number? How to get this feature?
Besides a local phone number, you can subscribe a virtual local number of Taiwan. Your family and friends in Taiwan can reach you at your Taiwan Local Number which is directly connected to your iTalkBB Home Phone. With such, they call you without paying any international long distance charges, as calling a local number in their city.
This fantastic feature is only for $4.99/month. You will get a Taiwan Local Number and you can answer unlimited calls from Taiwan through this number.
click hereto log in to your account (Don't know how to log in? Click here for instructions). Click "Add-ons" on the top menu bar, then to the "Special Features" page, and you can select to activate this feature. Or call our 24/7 customer service line 1-877-482-5503 for assistance.
 
How to use the Taiwan Local Number?
After activating the Taiwan Local Number service, you will get a Taiwan local number starting with 02. As calling a local number in Taiwan, your family and friends in Taiwan can reach you at your Taiwan Local Number which is directly connected to your iTalkBB Home Phone.
 
How to disable the Taiwan Local Number service?
You can cancel this service anytime. click hereto log in your account. (Don't know who to log in your account? Click here for instructions.). Click "Add-ons" on the top menu bar, then to the "Special Features" page, and you can select to deactivate this feature.
 
How does iTalkBB charge the Taiwan Number feature?
You just need to pay a $4.99 monthly charge to have this feature. The billing cycle of the Taiwan Local Number is identical with your current plan. If you activate this feature within 3 days before the end day of your billing cycle, we will not charge you for the current month. For instance, suppose your end day of your billing cycle is on March 8, if you activate this feature on 6, 7 or 8, you do not need to pay the bill of this feature from 2/8 to 3/8, the monthly charge $4.99 is only needed for the next billing cycle which is from 3/8 to 4/8.
 
Do I need to pay toll charges for answering calls from Taiwan Access Number?
If you receive calls calling from Taiwan local number, you will not be charge. For further information, please call 1-877-482-5503.
 
What are the differences between Taiwan Access Number and Taiwan Local Number?
Taiwan Local Number is a unique number for you. Your family and friends in Taiwan can call you directly by this number and reach you.
Taiwan Access Number is a shared access number. Your family and friends in Taiwan can call this number first and then your iTalkBB 899 number to reach you.
Both the Taiwan Local Number and the Taiwan Access Number are Taipei telephone number starting with 02.
 
Travel-with-iTalkBB
 
When I was not at home, can I install the Phone Box somewhere else to make and receive calls?
Yes. Your iTalkBB Home Phone comes with the "Travel-with-iTalkBB" feature. You can take the iTalkBB Home Phone Adaptor with you anywhere in the world. Once you connect it to the internet, you can make or receive phone calls as you can at home. Same way to install, same phone number and same rates as using it at home.
 
If I move to another place, what should I do with my iTalkBB Home Phone service?
Your iTalkBB Home Phone comes with the "Travel-with-iTalkBB" feature. Whether you are moving to a new place or travelling abroad, you can take the iTalkBB Home Phone Adaptor with you anywhere in the world. Once you connect it to the internet, you can make or receive phone calls with the same number and the same rate. If you want to change your phone number with another area code, please call our 24/7 customer service line 1-877-482-5503. It is completely free, and no need to exchange the device.