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Number Transfer
 
Can I transfer my existing phone number to iTalkBB?
We can transfer your existing phone number to your iTalkBB Home Phone for free. The number transfer process takes approximately 2-6 weeks. During the number transfer process, please DO NOT cancel your phone service with your current service provider. We provide you with a temporary number. After your number is successfully transferred to your iTalkBB Home Phone, the temporary number will cease to be effective.Click here for more details.
 
Will the Number Transfer process affect my phone use?
No. Both the number you want to transfer and your temporary number will function normally during the number transfer process. In rare condition, during the day the number transfer succeeds, there might be several hours you can't use your iTalkBB Home Phone.
 
How to submit the number transfer request?
iTalkBB Home Phone can transfer your existing phone number from your current service provider for free.
1. Fill out the Letter of Authorization online.
2. Upload the first page of your recent phone bill from the service provider of your existing phone number to your iTalkBB online account, email it to Portin@iTalkBB.com or fax it to 1-800-872-2059.
Click here to view a sample bill.
Note:
1. The bill you submit should include your account name, address and phone number you wish to transfer. All information should be consistent with the information provided on the Letter of Authorization form.
2. The name and address you provided for number transfer must be exactly the same as what you provided to your service provider, which is the Service Address of your number. If you are not sure about the address, please contact your service provider for the CSR (Customer Service Record) of the number you wish to transfer. Your number transfer may be delayed or even rejected if the information you provided is incorrect.
3. During the number transfer process, please DO NOT cancel your phone service with your current service provider, or your number may be lost resulted in unsuccessful number transfer.
 
How do I know the number is successfully transferred?
Number transfer usually takes 2-6 weeks. During the process, we will send you email notifications regarding the progress. You may click here to check the number transfer status. You may also call our 24/7 customer service line 1-877-482-5503 to check the number transfer progress. After your number has been successfully transferred to iTalkBB, your previous phone service will be automatically cancelled. You don't need to cancel the service yourself. However, we suggest you to contact your phone company to confirm the termination of the service.
 
Do I need to cancel my current phone service during number transfer?
Note: During the number transfer process, DO NOT cancel your phone service with your current carrier. Otherwise your number may be lost which causes your number transfer fail. After your number has been successfully transferred to iTalkBB, your previous phone service will be automatically cancelled. You don't need to cancel the service yourself. However, we suggest you should contact your phone company to confirm the termination of the service.
 
Can all telephone numbers be transferred to iTalkBB?
Most of the numbers can be transferred without problem. However, for a few DSL customers, their telephone service is bundled with the DSL broadband service. Therefore, the telephone service cannot be canceled alone. If you are a DSL customer, please verify with your DSL company before you submit the telephone transfer application. iTalkBB is not responsible for any loss due to number transfer.