Sign in for personalized, convenient support
Categories
Installation, Device and User Guide
 
Do I need Internet to use iTalkBB Home Phone?
Yes. iTalkBB Home Phone service is based on the Internet connection. You can use iTalkBB Home Phone in any Cable, DSL or Fiber Internet network.
 
What is iTalkBB Home Phone Adaptor?
The iTalkBB Home Phone Adaptor is a VoIP phone adaptor that connects your existing phone line to your high-speed Internet. After you signed up for iTalkBB Home Phone service, you will receive a device package with the Adaptor in it. Please follow the illustrations on the manual to set up and connect the Box, and then you will be able to enjoy the economical and convenient iTalkBB Home Phone service.
 
Is it easy to install? Shall I arrange any onsite installation support?
iTalkBB Home Phone is very easy to install. It only takes 3 minutes to do it on your own. Click here for installation instructions.
You can also refer to the Installation Guide and illustrations within the installation kit we sent to you. For any more questions, please call our 24/7 customer service line 1-877-482-5503 for assistance.
 
Can I use the phone service immediately after I installed iTalkBB Home Phone Box?
If you received your iTalkBB Home Phone Adaptor by mail, you are able to use the phone service immediately after you installed the device correctly.
If you got the device directly from iTalkBB retail stores or authorized dealer stores, it may take up to 24 hours after installation for you to make or receive calls.
 
What is my iTalkBB phone number?
After installation, please use your iTalkBB Home Phone to call your mobile phone or other phone with caller ID feature. You will then see your number from it. Or you can click here to log in to your account with your iTalkBB 899 Number on your device (What is 899 number?), and on the “Account Info” page you can find your phone number.
If you've applied to transfer your number, before the process is completed, this number is your temporary phone number. After your number has been successfully transferred to iTalkBB, your phone number will be the number you transferred, and the temporary number will cease to be effective.
 
What kind of telephone should I use for iTalkBB Home Phone service?
The iTalkBB Home Phone Box works with all kinds of telephones. It can be any cord or cordless phones.
 
Can I use multiple phones with iTalkBB's service? How to install?
Yes. We recommend you to use cordless phones with multiple handsets throughout the whole house. Simply hook up the base set with iTalkBB Home Phone Adaptor for all other sets to work.
You may also purchase a multiple phone jack, and hook up with the phone jack on iTalkBB Home Phone Adaptor. You will then have multiple phone from the same Home Phone Adaptor. We DO NOT suggest you plug the iTalkBB Home Phone Adaptor directly to the wall jack on your own, because it requires advanced knowledge in electronic products. You will have to check and make sure the wall jack does not carry any PSTN voltage (you can find out by using a tester which can be purchased at Radio Shack). ITalkBB is not responsible for any damages to device or network caused by errors during wall wiring.
What should I do if my iTalkBB Home Phone Adaptor does not work?
iTalkBB has a life time guarantee on our Home Phone Adaptors. If your iTalkBB Home Phone Adaptor is faulty, you will get an exchange at no cost. Please call our 24/7 customer service line 1-877-482-5503 for device exchange.