We are committed to protecting the privacy and security of the users of our sites.
This policy applies to your use of all of the sites and services owned oroperated by Optin Global, Inc. and affiliated companies (collectively "iTalkBB" or"we,""us," or "our"), including iTalkBB.com and any other site that we may own oroperate currently or in the future (collectively, the "iTalkBB Sites"). Unless we say otherwise, all references to the iTalkBB Sites in this policy include all such sites. This policy does not apply to your use of unaffiliated sites to which any of the iTalkBB Sites only links.
We will never intentionally disclose any personal identification informationabout you as an individual user (such as, for example, your full name, street address, telephonenumber, credit card number or e-mail address) to any third party without having received yourpermission. We may request personal identification information from you in connection with your use of, or participation in, our contests, sweepstakes, games, surveys, forums, subscription registrations,content submissions, chats, bulletin boards, discussion groups, requests for suggestions, visitors'requests for free products or services or additional information, and in connection with other activities, services or resources we make available on any of our sites. In all of these cases, we will collect personal identification information from you only if you voluntarily submit such information to us.
We collect non-personal identification information through the use of "cookie" technology and/or IP address tracking. Non-personal identification information might include the browser you use, the type of computer, the operating systems, the Internet service providers and other similar information. Our system also automatically gathers information about the areas you visit on our sites and about the links you may select from within our site to other areas of the World Wide Web or elsewhere online. We use such information in the aggregate to understand how our users as a group use the services and resources provided on our sites. This way we know which areas of our sites are favorites of our users, which areas need improvement, and what technologies are being used so that we may continually improve our sites. We may share this aggregate statistical information with our partners, suppliers and other third parties, but we will not share any individual names, personal navigational or other personal information. Some of our advertisers may display ads on our sites which solicit or contain technology to collect information about our users for the advertisers, but we will not permit such advertisers to collect any personal information from our users within our sites.
Users will find advertising or other contents on our sites that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. In many cases, the links represent cooperative projects or are mutual links established with persons or entities connected with our sites. Although we initially visit the sites or services that are so linked, we do not control the contents or links that appear on these sites. In addition, these sites or services, including their contents and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies, or no policy (policies) at all. We encourage you to review the privacy policies of any third party sites or services before providing any of them with your personal information.
Protecting your privacy and your information is a top priority. We have taken careful measures to secure both your information and our physical premises. We exercise great care in providing secure transmission of your information from your PC to our servers. Our secure server software encrypts information, ensuring that all Internet transactions remain private (unless sent by an unsecured means, such as e-mail).
If you would like to review any personal information we have retained about you in our database, please send us an e-mail request for this information at support@iTalkBB.com . Once you have reviewed this information, at your request we will correct personal information about you that you state is erroneous. To request such a correction, please send an e-mail to support@iTalkBB.com.
Updated: January 19, 2012
Copyright iTalk Global Communications, Inc. 2012
iTalkBB makes every effort to resolve your concerns conveniently and professionally in both English and Chinese 24/7. Should you have any question, follow these steps to ensure your issue is resolved timely:
A Representative will strive to resolve your concern, including transferring you to another team as needed.
2. Request to speak with Customer Care Department within iTalkBB.
If the Representative or referred team is not able to correct your issue, request to speak with the Representative's Supervisor.
Most concerns are resolved by Supervisor, but if necessary, you will be transferred to Support Manager, where your complaint will undergo further review.
Support Manager will contact you within three to five days concerning your escalated request. If they are unable to meet this deadline, you will be informed of when you can expect a response.
3. Contact the Commissioner for Complaints for Telecommunications Services (CCTS).
If you are still not satisfied with the assistance you receive from iTalkBB Customer Care, you may contact the Commissioner for Complaints for Telecommunications Service (CCTS).
CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca
or call toll-free at 1-888-221-1687.