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1.The Number Transfer process could take a minimum of 15 business days to complete. The number transferring process could take up to 2 month to complete. If the process cannot be completed after 2 month, it will be automatically cancelled. |
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2.The name and address you provided for number transfer must be exactly the same as what you provided to your local phone service provider, that is the Service Address of your number. If you are not sure about the information you provided before, please contact your local phone service provider, and ask for CSR (Customer Service Record) number. Your number transfer process may be rejected or delayed if the information you submitted is incorrect. |
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3.You must not cancel your phone service with your current carrier during the number transfer process, Otherwise your phone number may fail to be transferred and may get lost permanently. |
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4.You may cancel your phone service with your current carrier after your number is successfully transferred to iTalkBB, including your long distance carrier, to avoid any additional charges from them. |
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5.Please see the following factors that may delay your number transferring process: |
| You have a contract with your current carrier. |
| Your number is bundled with your DSL broadband service. |
| Your current phone service has special features such as Special Ring Tone, ISDN or CENTREX related advanced features. |
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6.Once your number transfer request has been submitted it can not be stopped. If you wish to cancel your iTalkBB service, iTalkBB is not able to transfer your number back to your current carrier. iTalkBB can only transfer your number to your new carrier whom needs to submit the number transfer request. |
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7.Please pay closer attention to your email box for the email update of the number transferring status during the transition period, we might need the first page of your phone bill from your previous carrier. You could fax it to 1-800-872-2059 or 1-512-637-1451, or sent it through email to portin@italkbb.com. (The page of phone bill should include your name, address, and the phone number you wish to transfer. The information you provided in the Letter of Authorization should be consistent with the information in the phone bill).
Click here to see a copy of the sample bill. |
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To speed up your number transfer process, and save you money, please contact your current carrier to downgrade your service plan to the lowest one, and cancel all of special and advanced features you may have such as Caller ID, Call Forwarding, 3-Way-Calling, Voicemail, Special Ring Tone…).
The number you wish to transfer will not be affected until the last few days of the process. |
The entire number transfer process
takes about 3 - 6 weeks.
Please
Do Not Cancel Your Original Phone Services before
the number is transferred over. Otherwise,
we will not be able to process your request. Right
before the phone number is finally transferred over
to iTalkBB, you may experience a few days of interruption
of incoming call to that phone number. |
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