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| Policy for all cancellations in any circumstances: |
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1. Customers have to call 1-877-482-5503 to cancel the service. |
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2. Within 7 days after the cancellation, customers have to return the phone adapters and other accessories to iTalkBB at customer's own cost. If iTalkBB does not receive return packages within 15 days after cancellation date, a charge of the penalty for iTalkBB equipments ($99) will be posted to customers' account. |
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3. All refunds can not be done before the equipments are well received by iTalkBB. |
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4. All iTalkBB promotion bonuses do not have cash value. |
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5. Toll charges** must be paid by customers and it is not refundable. |
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6. After all charges are paid, if there is a positive balance left in customer's account, the positive balance will be refunded; if there is a negative balance left in the customer's account, the negative balance should be charged to customer's credit card. |
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| For cancellations within 30 days after activation date* |
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| If total usage of service is less than 500 minutes during trial period, iTalkBB will issue a full refund to customers; if total usage of service is more than 500 minutes during trial period, iTalkBB will collect the first monthly fee and refund all other charges expect shipping fee. For annual plans, the first monthly fee is same as the non-annual plans. |
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| If users of plans with contract cancel the service before the end of the
contract* |
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| Customers should pay $69.99 early termination fee plus the sum of all waived or discounted fees or charges. No monthly fees or S/H fees will be refunded. For Global Unlimited Annual Plan, no early termination fee is applied, and iTalkBB will refund the balance of unused monthly fee to customers. |
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| If users of plans with/without contract cancel the service after the end of
the contract* |
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| No monthly fees or S/H fees will be refunded to customers. For Global Unlimited Annual Plan, iTalkBB will refund the balance of unused monthly fees to customers. |
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| * Activation Date - Activation date begins 7 days after sign-up date or when customers make the first phone calls, whichever comes first. |
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| ** Toll Charge - Toll charges apply to long-distance calls to countries/regions that are not on our "free calling" list indicated in iTalkBB service plans. |
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| iTalkBB Return Address: |
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Cancellation Department
PO. BOX 80069 RPO
Don Valley Village
North York, ON, Canada
M2J 0A1
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